In Black And White : Legal Marketing Strategies & Insights : Paula Black & Associates : Law Firm Marketing, Branding and Positioning

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*Special Friday Post

When somebody Googles your name, what will they find?  I had the privilege of speaking to the Young Lawyers Division of the Hillsborough Bar Association in Tampa, Florida yesterday... and I delivered them a bit of a wake up call.  Prior to the speech, I had Googled each of the attendees... and I had some news for them.  The good news was that 54% of them showed up on the first page.  The not-so-good news is that not many of the entries built credibility.  Many entries were outdated directories with incomplete information... some even displayed their previous employers.  The really bad news?  40% of them could not even be found on the first page of Google.  If I couldn't find them, neither could potential clients or reporters. 

So here is the exercise... open another window right this instant, and search for your name on Google. 

What did you find?  Did you find a link to your biography?  Did you find current, accurate information?  Or, like so many lawyers, did you find a combination of outdated directories and links that are not YOU? 

If you weren't pleased with what you found, then do something about it.  Why?  Think about it-- what do you do if somebody recommends that you contact a professional in another industry?  You Google them!  And that is exactly what prospective clients are going to do before they pick up the phone to call you.  It is critical that you dominate the first page with content about YOU!

So are you pleased with where you stand on Google?  If the answer is no, I have some good news for you: You can do something about it, and you can start today.  The first step is to download my free e-book, entitled "Be A Celebrity In Your Own World."  There you will find many of the same tips and proven strategies that I shared with the lawyers in Tampa.  They heard me loud and clear... and I'm sure many of them are updating directories as we speak.

Black Pearl: Set up a Google Alert for your name.  It takes less than a minute to set up, and you'll know what people are saying about you.

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You may be able to explain your points of differentiation, but that won’t help you in a short exchange! Have your “commercial” ready and opportunity will find you.

This week we asked: Do you have an elevator speech?

1. Yes - 45%

2. No - 55%

My Thoughts:  Only 45% of you said yes. So what makes a great elevator speech and how do you go about preparing yours?

1. Be clear and concise. Stay away from industry specific language or intricate explanations-when you only have a minute it's a waste of your time.
2. Use powerful and exciting language. If you're not excited about what you do, why should anyone else be?
3. Give them a visual. Have a great story that illustrates what you do? Tell it! Giving people a visual to remember will help them be clear about your work when you walk away.
4. Have more than one. Not everyone can be approached in the same way. Your elevator speech for the CEO of a company you're trying to land as a client will be drastically different than the one you use on friends and family who want a better idea of what you do.
5. Let it evolve. Think of your elevator speech as a draft. Try it out, see what works and tweak it.
6. Practice, practice, practice. The only way to perfect your speech is to try it out. Test it out on everyone... your secretary, your partners, your significant other. Ask them for their input, they may have suggestions you haven't thought of.

Always focus on the goal: what do you want to come from the pitch? You want to pique their curiosity; you want them to hand over their card and ask for a call; and you want to feel comfortable picking up the phone and making that call. Keep that in mind while writing, practicing and putting it to use. Remember to have a great hook, be clear but specific and always confident. Though it may seem uncomfortable at first, the more you use and develop your elevator speech, the more second nature it will become... and the more results you'll start to see!

Similarly, it’s always good to be prepared-- a point my colleague Robert Sattin of TAGLaw makes well:

“Never go to a conference or a social event or a business meeting without knowing what you want to talk about, ‘dead air’ is not conducive to marketing. It could be a recent case or world news or something else that is somehow connected to your professional life, but find a way to start and lead a conversation with someone you will meet.”

Black Pearl: Here’s an interesting LinkedIn thread on different takes on the elevator speech. Good tips and some good humor...

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As you start (or continue) your journey into legal marketing, one of the most important tools you can have in your pocket is the "elevator speech." Named because it should take between 30-60 seconds (or the length of a short elevator ride), it's built on the idea of being prepared should, by chance, your dream prospect step into an elevator with you. People have little time to figure out just what you do and, more importantly, why you're good at it, so a great elevator speech is the best way to make a powerful first impression.

Question of the week: Do you have an elevator speech?

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*Special Friday Post

Some people (though I would venture to guess there are very few) are born to network. They can talk, and more importantly connect, with just about anyone who steps into their path. For the rest of us it takes a little work. A few weeks ago my staff and I began discussing “elevator speeches”—those 30-second pitches you should have at the ready when opportunity presents itself. Earlier this week we were similarly intrigued by a Today Show segment entitled “How To Schmooze.” Though it may not be directed at lawyers, it’s a great introduction on connecting and networking for those who think they’re too shy to do it well. Take a look at the clip below (If you're having trouble viewing it, it's also available here) ...and keep your eye out for our upcoming posts on “Elevator Speeches.” And, as always, feel free to leave your best networking (or schmoozing!) tip in the comments section. Enjoy! 

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Your friends and family can be an incredible source of referrals... as long as they know just what it is that you do.

This week we asked: What percentage of your friends and family truly know what you do?

1. Less than 25% - 35%

2. 25-50% - 40%

3. 51-75% - 17%

4. 76-100% - 8%

My Thoughts: What a wake-up call! Only 25% of you say more than 51% of your friends and family can clearly articulate what you do, why you’re good at it and what type of business you’re looking for. Not good. If they can’t pass on your points of differentiation, they can’t help you bring in business. And they certainly can’t bring in the kind of business you really want.

Here’s my advice... Make sure those closest to you really understand your marketing and business development needs. Take the time to explain the kinds of business you’re looking for and why you’re a match for it. Chances are they’ll be more than interested to hear and will go out of their way to think of people they can introduce you to. You’ll be surprised how many of them have connections you never knew existed...and they’ll be thrilled to help out.

Marrero Bozorgi’s Susan Bozorgi has a similar outlook:

“Realize that your friends are the cornerstone to your marketing plan; ask for their help and resources. Maintaining friendships is one of the most important things you can do to grow your business.”

Black Pearl: Uncomfortable approaching friends or clients for referrals? Here’s a good piece by Donna Erickson of Erickson Marketing on Missed Opportunities. Enjoy!

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Many realtors (who happen to be masters of marketing!) I know have a name for the people around them...their “sphere of influence.” These are the people—the family, friends, former clients and close acquaintances—whom they count on to help them bring in business. And you can bet EVERY SINGLE ONE OF THEM knows exactly what that realtor does, where they sell their homes and how they do it differently. That’s the key! It’s great to have a support system, but they can’t be of use unless they truly understand your business. So look around and take an inventory.

Question of the week: How many of your friends and family truly understand and can articulate what exactly it is that you do... and what kind of business you’re looking for?  

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A stack of cards is just... a stack of cards. Spending time and energy listening to those around you can build business faster than any collection of business cards.

This week we asked: At an average networking event, how many people’s business cards or information do you normally come away with?

1. 1 to 3 - 0%

2. 3 to 6 - 18%

3. 6 to 10 - 58%

4. More than 10 - 24%

My Thoughts: Just as I thought, 100% of you thought you should come home from events with more then three business cards. While, in theory, making more connections may seem productive, and may work in other professions, lawyers are another story.  Try this test-- look back at the last three cards you’ve gathered from events and try to remember five things about each person that would help you make a deeper connection or help them out in some way. See the problem?

I would argue that spending more time on less people will speed up your business development in a way that might surprise you. People bring business to (and refer business to) people they know and trust—not a random business card. Focus your time on “choice relationships,” those people who you find a connection with and could build a meaningful relationship with... one that you genuinely would like to get to know... then and only then can they get to know you. If you do this you are more likely to make the time to nurture the relationship to make things happen for both of you and truly make a difference in your business development journey. The goal for your next networking event is to meet ONE person and get to know that person... ONLY ONE.  Stop collecting cards and collect relationships... you never know where it may lead.

As my colleague Simon Ward of Piper Alderman says:

“Don't aim too high in your marketing strategy—bagging elephants is a Herculean task—but select small, reasonably achievable targets and chip away at them. Small successes can build to bigger things.”

Black Pearl: Think networking isn’t your thing? Before you throw out the concept entirely visit a few of the articles posted here in “25 articles on networking for shy people.” You might find some inspiration.

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Networking and relationships are an integral part of any marketing and business development initiative. Let’s face it... without those relationships most of our marketing efforts would be at a stand still. But, as I often tell my clients, the key to SMART networking and relationship building is to focus on a core group of people, or what I like to call “choice relationships.” Before we get into the definition of a “choice relationship” let’s see where your networking mindset lies...

Question of the week: What's the most effective way to network?  

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For the second part of this special post I went to a true success story from the Lexblog network, Delaware Corporate and Commercial Litigation Blog’s Francis Pileggi. With over five-and-a-half years of blogging under his belt, Francis continues to reap the rewards of having a well-recognized blog. So how did he do it?

Take control of your image.

“[In 2004], I came to the realization that people who wanted to find more information about lawyers went online and Googled them. I realized that lawyers who care about their image should be concerned what people find when they do a Google search and I wanted influence over it. I wanted to make sure that the first 5 or 10 things they saw on a Google search would be the best 5 or 10 things about me. I decided I needed to increase my Internet presence and the best way to do that was through a blog.”

Enjoy the process.

“For me it was a natural evolution. I’ve always written a lot of articles. It’s not likely you’re going to do well with a blog unless you write a lot. You have to enjoy writing and want to write frequently and extensively. It’s a lot of work but it’s a labor of love.”

Speak to the right audience.

“It’s developed into something bigger than I ever anticipated. I’ve developed a following among lawyers… and judges. It’s become required reading for some law clerks… Now I am on a first-name basis with all of the nationally recognized corporate law professors and other corporate law experts.”

All rewards are not financial.

“I’ve gotten a substantial amount of business from it, no question about it. [The blog] has improved my professional stature. It’s made me a better lawyer. Now I’m not just reading cases, I’m summarizing them and I’m using it for my own research.”

Blogging is not an option anymore.

“If you really want to be well known in a specific area… then you should be blogging on that topic. It identifies you as someone who is serious about that subject matter.” 

Thanks so much to Francis for his invaluable insight.  Next week we will focus on two more bloggers who have proven that you can get business from your blog! 

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It may not be the most frequently ASKED question by my clients, but I can guarantee you it’s certainly the most frequently thought.  So rather than give you theory—I want to give you results. This week we’ll take a break from the norm to look at two successful bloggers, the results they’ve achieved and how they got to where they are. First up: Adrianos Facchetti of California Defamation Law Blog.
 
Adrianos estimates that an astounding one-half to two-thirds of his business comes from his blog, which has been steadily growing since he launched in September of 2008. I spoke to him by phone last week and here’s what we can all learn from him...

Don’t underestimate the power of a blog. 

“I get calls from people all over the U.S., people in 30 countries read my blog and I get asked all the time to work on matters as co-counsel. I recently got my first legitimate 7-figure case. I wouldn’t have been contacted if it weren’t for my blog.”

Find your place.

“You have to pick a really specific niche [to be successful]. Choose something very specific and be known as the person who does that specific thing.”

A blog can affect your practice.

“[If it weren’t for the blog] I think my practice would be more scattered. I would probably just be a general litigator, taking everything I could. The blog forced me to learn even more about my subject. I was practicing defamation law before, but this allowed me to get my information in front of more people and gain credibility.”

Be patient.

“I didn’t get any clients from the blog for a long time. At least until six months after I started. This last 12 months is when it’s really kicked up a notch.”

Thank you Adrianos for your insights. Let us all remember that results don't happen overnight. If you know your stuff your credibility will shine through and your niche market will find you.